Calgary BMW Staff Joyride In Customer M3Posted by: Trevor Miles onOctober 20th, 2008
It’s well-documented that dealing with any BMW dealership in Calgary is like spinning the big Roulette Prize Wheel Of Terrible Customer Service. Will you get charged hidden fees or added repairs without your consent? Will they attempt to weasel their way out of warranty work? Will your car actually be fixed? You may not find out until it’s too late. Some owners have gone as far as to create a website about the terrible service they’ve received from Calgary BMW dealerships.
However, BMW service is always expanding their horizons, and there’s always room on that Wheel Of Customer Service for another imaginative way to screw over you and your vehicle.
Today we have a report that there is a new diagnostic procedure in the BMW Service Manual:
When a customer brings in a heavily modified high-performance BMW to have basic electrical work done, bag the shit out of it in the parking lot.
That’s right. Our own rage2 owns not only beyond.ca, he also has an HPF BMW M3 that puts out over 750HP with methanol injection. This is not a car you let your mother drive, much less random hoons from the service department. Rage2’s car was damaged earlier this year by an inattentive driver, and after some repair work was done at an independent shop it needed the foglight wiring harness replaced. A simple enough job that one would expect the Calgary BMW service facility could handle it without incident, but the level of brutal customer service at Calgary BMW just keeps on surprising us.
Rage2 had the car flatbedded to Calgary BMW so as to avoid marring the fresh, unprotected paint job. A few days after he left the car in the capable(?) hands of the dealership, a fellow Beyond member called him and let him know that he had seen the car being joyridden around the dealership at approx. 4:00PM on October 17th with no front bumper. While this is outrageous to begin with, it should also be pointed out that a car of this performance level needs to be driven properly, and that does not include being flogged around by some numptys in a parking lot. The car’s owner is suitably pissed, and hopefully we’ll hear some updates when he gets ahold of the service manager. Will the joyriding punks get nailed to the wall? I damn well hope so.
Not only did the morons take it for a spin in the parking lot, a report from another Beyond member indicates that the car was seen being driven erratically (thrown through corners, launched from stoplights, etc.) in SE Calgary near the dealership. The green line in the image below represents the path they were seen taking.