Calgary BMW Staff Joyride In Customer M3
Posted by: Trevor Miles onOctober 20th, 2008It’s well-documented that dealing with any BMW dealership in Calgary is like spinning the big Roulette Prize Wheel Of Terrible Customer Service. Will you get charged hidden fees or added repairs without your consent? Will they attempt to weasel their way out of warranty work? Will your car actually be fixed? You may not find out until it’s too late. Some owners have gone as far as to create a website about the terrible service they’ve received from Calgary BMW dealerships.
However, BMW service is always expanding their horizons, and there’s always room on that Wheel Of Customer Service for another imaginative way to screw over you and your vehicle.
Today we have a report that there is a new diagnostic procedure in the BMW Service Manual:
Section 76(b)
When a customer brings in a heavily modified high-performance BMW to have basic electrical work done, bag the shit out of it in the parking lot.
Nice car, time for a joyride!
That’s right. Our own rage2 owns not only beyond.ca, he also has an HPF BMW M3 that puts out over 750HP with methanol injection. This is not a car you let your mother drive, much less random hoons from the service department. Rage2’s car was damaged earlier this year by an inattentive driver, and after some repair work was done at an independent shop it needed the foglight wiring harness replaced. A simple enough job that one would expect the Calgary BMW service facility could handle it without incident, but the level of brutal customer service at Calgary BMW just keeps on surprising us.
Rage2 had the car flatbedded to Calgary BMW so as to avoid marring the fresh, unprotected paint job. A few days after he left the car in the capable(?) hands of the dealership, a fellow Beyond member called him and let him know that he had seen the car being joyridden around the dealership at approx. 4:00PM on October 17th with no front bumper. While this is outrageous to begin with, it should also be pointed out that a car of this performance level needs to be driven properly, and that does not include being flogged around by some numptys in a parking lot. The car’s owner is suitably pissed, and hopefully we’ll hear some updates when he gets ahold of the service manager. Will the joyriding punks get nailed to the wall? I damn well hope so.
Update 1
Not only did the morons take it for a spin in the parking lot, a report from another Beyond member indicates that the car was seen being driven erratically (thrown through corners, launched from stoplights, etc.) in SE Calgary near the dealership. The green line in the image below represents the path they were seen taking.
Discuss this incident in the forums
I hope this story for sure gets the level of exposure it deserves. As so all the proper step for justice can be reached.
Justice sounds nice. I wonder if unwarranted driving of the car by an employee of BMW off of the BMW lot can be considered theft?
Would the dealership even be able to pinpoint who took the vehicle out?
They have so many lot attendants, probably not unless one admits to it, or another rats them out (I’m sure several people know exactly who is guilty)
[...] the story of a Calgary BMW dealership whose staff members took out a highly modified M3 for a joyride was posted on our forums, many [...]
[...] Dealer Takes Customer Car For Joyride Acts of douchebaggery are not limited to Calgary BMW dealerships as proven by this latest joyriding incident, this time caught on video by the vehicle’s [...]
I took my 325 ci for a simple oil change, while I am talking to the service manager in their work shop, a mechanic brings my car to the service bay, opened the hood and unscrews the oil filter and then decides he had to start the car for some reason, my whole car was covered in oil, hey cleaned up the mess and as I drove off the belt started squealing, I went back they sprayed something and told me it was good to go after a few mlles the same squealing started and when I called them back the answer that the squealing noise was in my head, finally purchased a new belt and went to another garage to have it replaced.
The funny or the sad part is that BMW let them have the 2nd dealership to the same owners.
When I was in the market to purchase my BMW, I went to the dealership dressed casually and asked for a price the salesman asked if I could afford a BMW, I asked him to let me use the phone and I called Bavaria BMW in Edmonton and bought the car over the phone.
BE AWARE OF THIS CALGARY BMW DEALERSHIP
There’s no real recourse, is there? Even after speaking with the service manager?
Most he can do is offer a tank of gas or a detail job.. maybe some floor mats?
This is what disgusts me the most. There may be no compensatible damage here yet who in the hell do they think they are to do whatever they want with customer cars???
Go see Sheni at Sheni’s Auto Tend. Service is always great and price is fair. Sheni is a top guy who cares about his customers. He knows BMW inside out, and I even trust him with my Porsche 911.